Our clients and leaseholder customers love us
We actively work in our clients’ interests and to fulfil our leaseholders’ expectations of good and prompt service.
Judging from the feedback we get from them we certainly are doing this.
Take a look at the many kind comments we have received from people who benefit from our services.
Carlton made the transfer from our previous managing agent very easy – we didn’t have to do anything other than giving notice. We had been with the previous agents for a number of years, and for most of that time we were frustrated by the lack of information, the high fees charged with no explanations (despite several requests) and their general dismissive attitude. We’re so pleased we changed to Carlton. At first we thought we probably would get much the same but we couldn’t tolerate the previous agents any more. However, we’ve been very pleasantly surprised at how different everything has been since then. We can highly recommend Carlton – they’ve been a breath of fresh air.
Ms L F, Director, Hove
We have used several management companies over the years and we are happy with Carlton. When the contracts expire on several more, we will be using Carlton on these too. They manage a range from small Victorian conversions to larger purpose-built blocks. The smallest is four flats and the largest is twenty four.
Mr C G, Company Director, (several blocks) Hove and St Leonards on Sea
At last, a company that actually delivers what it promises! How refreshing. Thank you.
Mrs C & Mr G R, Leaseholder, Eastbourne
Very efficient management service. Coping very well with the late payment of funds from one director.
Mr M R, Director, St Leonards on Sea
Our company use Carlton Property Management on a total of 80 units in blocks ranging from 4 to 24 flats. The service we receive is perfect for us and we would probably use them for other blocks if they operated in North Kent and Hertfordshire too. We would have no hesitation in recommending them for residential and commercial management in the Sussex areas.
Mr P McD, Director, Brighton/Hastings/St Leonards
This company manage the individual units for us as well as the block itself. We have been very pleased with the service we get and the sheer professionalism of the people we deal with.
Mr J R, Director, Brighton
Carlton PM has acted as managing agent for our building for almost 2 years and we have been extremely satisfied with the services we have received. The company has been attentive to our needs and have provided us with the kind of customer service that is very refreshing. They provide us with regular management reports, so that we know exactly what is happening with the building and they are always polite and friendly. What we particularly appreciate is that they are always honest with us and that, too, is very refreshing, when so many businesses seem to promise the earth and deliver very little. We have no hesitation in recommending Carlton PM as managing agents.
Mrs S S, Freeholder, Eastbourne
Thank you Carlton PM. When you took over the management of our block we honestly didn’t think you could resolve all the problems we’d had through our previous agents – but you did. I hope you know how much the leaseholders here appreciate the hard work you must have put in.
Mrs P C, Leaseholder, St Leonards on Sea
You’ve put my faith back in the concept of customer service! Thank you, Carlton.
Mr P L, Leaseholder, Brighton