Carlton Property Management
Childrens Respite Trust

Carlton Property Management
is proud to actively support
The Children’s Respite Trust

MANAGING AGENT AND PROPERTY MANAGEMENT COVERING BRIGHTON, HOVE, EASTBOURNE AND THE REST OF EAST SUSSEX

Carlton Property Management is a successful residential block and property management company operating out of our offices in Eastbourne and Hove. We cover Brighton, Hove, Eastbourne and all major towns in East Sussex, West Sussex and parts of Surrey and Kent.

As Managing Agents, we have a wealth of experience in block management and we believe that value for money, first class communication and complete transparency in what we do for the leaseholders is crucial. We deliver great communication and transparency every day through our customer portal, which can be accessed by all our customers. To find out more about our portal please click here . Our leaseholders love this feature and many find increasingly innovative ways to use it to enhance their block community and their communication with each other.


Key Benefits

  • Our sole business is as a managing agent. because we specialise, we know what we’re talking about and you can rely on us and be confident that we are doing the best possible job for you
  • We ensure that changing managing agents is easy and uncomplicated for you. Once you have given notice to your current managing agent, we work with that agent for all the commissioning work and handover paperwork. If you have been self-managing and have decided that all the work has become too onerous, we can work with whoever has been doing the management and, again, make the transition as simple as possible. The whole process is a lot more straightforward than you might think
  • All our landlords and leaseholders are able to access all their property information online, 24 hours a day, 7 days a week, wherever they are
  • When we take on a new block of flats or estate a detailed inspection of the property, free of charge, is undertaken by our qualified surveyor to assist us with drawing up a planned maintenance schedule, in line with the needs of the building and the requirements of the lease. This enables leaseholders to know what their long term costs are and plan their finances accordingly
  • We never lose sight of the fact that we are dealing with one of a leaseholder’s biggest investments
  • We ensure value-for-money on all contracts and expenditure
  • We provide an excellent level of customer service. We are friendly and easy to deal with - our customers like and appreciate the personal touch. Communication is a key factor in the service we offer and the online client portal is a crucial element in helping us to fulfil our commitment to complete transparency

PROPERTY MANAGEMENT JARGON BUSTER

If you don’t quite understand terminology used in block management, use our jargon buster Click Here

 

NEWS

Carlton Property Management is committed to the learning and development of its staff.  We are delighted that our enthusiastic and progressive approach to training was acknowledged recently with an award at the Eastbourne & District Workplace Learning Awards 2012.

 Learning Awards



TESTIMONIALS

"Carlton made the transfer from our previous managing agent very easy – we didn’t have to do anything other than giving notice. We had been with the previous agents for a number of years, and for most of that time we were frustrated by the lack of information, the high fees charged with no explanations (despite several requests) and their general dismissive attitude. We’re so pleased we changed to Carlton. At first we thought we probably would get much the same but we couldn’t tolerate the previous agents any more. However, we’ve been very pleasantly surprised at how different everything has been since then. We can highly recommend Carlton – they’ve been a breath of fresh air."

Ms L F, Director, Hove

"We have used several management companies over the years and we are happy with Carlton. When the contracts expire on several more, we will be using Carlton on these too. They manage a range from small Victorian conversions to larger purpose-built blocks. The smallest is four flats and the largest is twenty four."

Mr C G, Company Director, (several blocks) Hove and St Leonards on Sea

"At last, a company that actually delivers what it promises! How refreshing. Thank you."

Mrs C & Mr G R, Leaseholder, Eastbourne

"Very efficient management service. Coping very well with the late payment of funds from one director."

Mr M R, Director, St Leonards on Sea

"Our company use Carlton Property Management on a total of 80 units in blocks ranging from 4 to 24 flats. The service we receive is perfect for us and we would probably use them for other blocks if they operated in North Kent and Hertfordshire too. We would have no hesitation in recommending them for residential and commercial management in Sussex areas."

Mr P McD, Director, Brighton/Hastings/St Leonards

"This company manage the individual units for us as well as the block itself. We have been very pleased with the service we get and the sheer professionalism of the people we deal with."

Mr J R, Director, Brighton

"Carlton PM has acted as managing agent for our building for almost 2 years and we have been extremely satisfied with the services we have received. The company has been attentive to our needs and have provided us with the kind of customer service that is very refreshing. They provide us with regular management reports, so that we know exactly what is happening with the building and they are always polite and friendly. What we particularly appreciate is that they are always honest with us and that, too, is very refreshing, when so many businesses seem to promise the earth and deliver very little. We have no hesitation in recommending Carlton PM as managing agents"

Mrs S S, Freeholder, Eastbourne

"Thank you Carlton PM. When you took over the management of our block we honestly didn’t think you could resolve all the problems we’d had through our previous agents – but you did. I hope you know how much the leaseholders here appreciate the hard work you must have put in."

Mrs P C, Leaseholder, St Leonards on Sea

"You’ve put my faith back in the concept of customer service! Thank you, Carlton."

Mr P L, Leaseholder, Brighton